Products from MVP Visuals are designed to provide the user with cost-effective and durable event displays. Standard warranty includes manufacturing defects. Warranty applies only to normal and expected uses of our products. Warranty does not cover damages caused by wind, rain, or other forces of nature, or due to accidents or abuse. Warranties become void if the product has been altered in any way.
If a warranty claim is approved, replacement piece(s) will be sent at no charge, but the user is responsible for paying shipping costs.
Please note: Outdoor products must be properly secured to prevent wind from lifting and causing damage. Failure to secure purchased items properly will void warranty. Our products are not recommended to be used in extreme weather or for long term or permanent outdoor settings.
Extended product warranties include, but are not limited to:
- Colorscape Air: 3 Years
- Colorscape: 5 Years
CUSTOM SHAPE INFLATABLES (Tunnels, product replicas)
- 1 Year
CUSTOM TENT FRAMES
- Forever Flash: Lifetime
- Summit Tent: 2 Years