Return Policy

At MVP Visuals, we are committed to providing our customers with high-quality products and an exceptional shopping experience. We understand that sometimes things don't work out, and we're here to make the return process as simple as possible. Below is our return policy to ensure clarity and ease when shopping with us.

1. Return Window

We offer a 30-day return window from the date of purchase for eligible items. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a full refund or exchange.

2. Eligible Items for Return

Due to the custom nature of every order, we cannot accept returns on any item with a custom logo. Custom or personalized products are not eligible for returns unless there is a defect in workmanship or the artwork provided to our team is different from what was printed and delivered.

3. How to Initiate a Return

To begin the return process, please follow these steps:

Contact Us: Reach out to our customer service team at hello@mvpvisuals.com or call us at 1-800-980-6871. Please include your order number, the item you wish to return, and a brief explanation for the return.
Return Authorization: Our team will review your request and provide you with return instructions.
Ship the Item: Once you have confirmed it is eligible for return, pack your item securely and ship it to the return address provided. Return shipping costs are the responsibility of the customer unless the item is defective or there was an error on our part.

4. Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that shipping charges are non-refundable, unless the return is due to a defect or error.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery for a full refund or replacement. We may request photos of the damage or defect for verification purposes.

6. Exchanges

If you'd like to exchange an item for a different size, color, or model, please initiate the return process and place a new order for the item you'd like. Exchanges are subject to availability.

7. Contact Information

If you have any questions or concerns regarding your return, our customer support team is here to help:

Email: hello@mvpvisuals.com
Phone: 1-800-980-6871
Business Hours: Monday - Friday, 8 AM - 5 PM EST

8. Changes to This Policy

MVP Visuals reserves the right to update or change this Return Policy at any time. Any updates will be posted on this page with the date of the revision.

Thank you for shopping with MVP Visuals! We appreciate your business and strive to provide a positive and seamless shopping experience.