MVP’s Delivery Guarantee: What You Need, When You Need It
by Olivia Rose on August 29, 2014
Since many of our customers get all their event visuals from us, we understand the importance of a deadline. After all, if you spend hours perfecting your custom print, and choosing exactly the right table cover to put it on, none of that matters unless the finished product arrives at your doorstep before the event. Delivery a day late could be the difference between a great trade show booth and a very bare one!
At MVP Visuals, we understand that you are watching the clock and the calendar when it comes to event preparation. That’s why we have always kept our turnaround times fast, and even offer 24 rush options on some of our products, like custom tents. But now, we’re adding a guarantee that will help you rest easy: our new On Time or It’s Free! Guarantee. You’ll be able to place your order with full confidence that all your visuals will arrive in time for your event!
How It Works
It’s all in the name – our On Time or It’s Free! Guarantee is a promise that if you don’t receive your order by the date it was expected, we’ll refund your full order cost. Obviously, we’re offering this because we’re confident in our ability to meet your deadlines.
Each of our product pages includes a production calendar that shows you how many days it takes to get your order to you – from your order date, to your digital proof (next day!), to printing/production and finally your ship date. For example, our very popular and cost-effective front panel print polyester table cover ships in 3 business days once you’ve approved your digital proof. Since this is a product covered by our On Time or It’s Free! Guarantee, you can be certain that it will arrive on schedule!
Want to take advantage of our guarantee? Here’s how you do it:
- Select a product with the On Time or It’s Free! Guarantee logo – visible in the image to the left, of our popular Stretch Mural table cover.
- Place your order, and then indicate your specific delivery date. Make sure it fits with the production schedule for that product!
- If your order isn’t in your hands by that date, we’ll refund you in full.
It’s really that easy! Your refund will be processed within 1 working day, so no waiting around. Check out the video below to hear it straight from Ben Camerota, MVP’s President.
If you have any questions about how the process works, what date you should pick, or what to do if your order arrives late, just get in touch! We offer customer service by phone (a real live person!) from 8 a.m. to 8 p.m. Monday through Friday. You can also get us by Live Chat during those times on our website, or email us at email@example.com at any time!
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